Reviews Xaralyn Clean Fire System

Reviews

Satisfied with our service?

Leave a positive review and let others know!

Why your review matters to Xaralyn

At Xaralyn, we value every review — whether it’s positive or negative. Your feedback gives us valuable insight into our products and services. It helps us better understand what you, as our customer, find important. After all, your trust is our top priority.

Reviews: the modern word-of-mouth

Online reviews have become an essential part of how people make purchasing decisions. Whether you're looking for a bioethanol fireplace, an electric fireplace, or a complete Clean Fire System by Xaralyn — customer experiences matter.

A 5-star review is never taken for granted. In many countries, good service earns a 5-star rating by default. In the Netherlands, people are more cautious: a 10 is rarely given. Still, at Xaralyn, we strive to give every customer an experience worthy of those full 5 stars.

Can you trust online reviews?

We understand that not all reviews feel trustworthy. In the past, some companies have abused the system with fake reviews. That’s why a European law was introduced in 2022 to ban such practices. Businesses with only short or overly perfect reviews may raise red flags.

It’s also common that unhappy customers leave reviews more often than satisfied ones. Great service is often seen as “normal.” Some companies even go the extra mile only when customers complain — but we believe that every customer should be treated equally.

How does Xaralyn collect reviews?

We use Trusted Shops, an independent and reliable review platform. After every order, customers receive an email requesting a review. They can rate us on service, delivery time, product quality, and more.

You can also leave a review on Google, but keep in mind that Google reviews are not verified. Anyone — even those who haven’t purchased from us — can leave a comment.

Are you satisfied? Let us know!

Are you happy with your Xaralyn fireplace or our service? Let others know! Positive voices often remain silent, but they are essential to helping future customers make informed decisions.