You can track your return package with the shipping receipt from the carrier where you dropped off your package. This way, you will know if your package has been delivered to us by the carrier. Note: You will not receive a confirmation from us when your package has been delivered.

We cover the costs for returning an order from the Netherlands, Belgium, Luxembourg, and Germany with parcel post. Your contribution to the costs for returning an order with parcel post from Austria or France is €10.00. For all other countries, you pay the full shipping costs.

The costs for returning a pallet delivery are always at your expense.

No, unfortunately, it is not possible to exchange your ordered items for another size, color, or item. In this case, you can place a new order with the correct item and return the incorrect item.

You are responsible for ensuring that your return shipment is well-packaged. Any transport damage caused by poor packaging can be claimed from the sender.

If possible, place the items back in their original packaging. If you can no longer use the original packaging, ensure you use a cardboard box and sufficient protection, especially for the corners. Then place the packaged items, along with the return form, in the packaging. Stick the shipping label on the outside of the shipping packaging and take it to a drop-off point.

As soon as possible, but no later than 14 days after we have received your return. You will receive the amount back via the same payment method you used for the purchase.