Malfunction, defect, or problem with a fireplace?
Use our handy troubleshooting tool
Electric fireplace malfunction
Electric fireplaces are essentially maintenance-free. However, no electric fireplace will continue to function flawlessly forever. Eventually, the most wear-sensitive parts will start to cause problems. This does not mean that the fireplace needs to be replaced immediately. Many issues or malfunctions with fireplaces can often be easily resolved by yourself.
Read more about common problems or malfunctions with electric fireplaces or search directly by fireplace type.
Bioethanol fireplace malfunction
Xaralyn bio-ethanol fireplaces are maintenance-free. The most common problems can be traced back to user errors.
A bio-ethanol fireplace has a real flame. Once the fireplace has been used even once, there will be clear signs of use. Signs of use do not affect the functioning of the fireplace.
Read more about the most common problems or malfunctions with a bioethanol fireplace.
Repair service for electric or bio-ethanol fireplaces
Our technicians can repair all electric and bio-ethanol fireplaces. When parts need to be replaced, it becomes a problem for older fireplaces or fireplaces not produced by Xaralyn.
Carry-in
Our technicians do not provide home visits. All repairs are carried out in our own workshop.
If our troubleshooting tool does not provide a solution, the fireplace can be brought to us or sent in. In this case, ensure good packaging or order it from us.
Continue here with our step-by-step guide
Common problems with electric fireplaces
How to troubleshoot an electric fireplace yourself
Electric fireplace not Blowing warm air
- Ensure the ventilation and intake openings of the electric fireplace are clean
- Check the thermostat setting
Electric fireplace won't turn on
- Verify that the outlet has power
- Check if the main switch of the fireplace is turned on
Electric fireplace flame effect not working
- If the heater of the fireplace is working, one or more bulbs are likely burnt out. Replace the bulbs if possible
- If the flame effect is stationary, the motor of the so-called mirror shaft is broken (this usually cannot be replaced by yourself).
Electric fireplace remote control not working
- Check the batteries in the remote control
- Has the remote control been dropped hard? Then the receiver in the fireplace is likely broken (this usually cannot be replaced by yourself)
- If the remote control has been dropped hard or possibly gotten wet, replace the remote control.
Maintenance tips for electric fireplaces
Enjoy your electric fireplace longer
Electric fireplaces are gaining popularity due to their convenience, efficiency, and stylish designs. Unlike traditional wood or gas fireplaces, electric fireplaces require less maintenance, but they still need regular care to function optimally and look their best. Here are some essential maintenance tips for electric fireplaces.
1. Regularly remove dust and dirt
One of the simplest yet most important maintenance tasks is regularly dusting your electric fireplace. Dust and dirt can accumulate on the screen and inside the fireplace, affecting performance and appearance.
- Dusting: Use a soft, dry cloth to dust the surface of the fireplace.
- Cleaning the Interior: Carefully remove the glass front (if possible) and dust the interior with a soft cloth. Avoid using water or cleaning agents, as they can damage the electronic components.
2. Check and clean the fans
Electric fireplaces use fans to distribute heat throughout the room. These fans can attract dust and dirt, reducing their efficiency and potentially causing overheating..
- Fan Cleaning: Turn off the fireplace and let it cool before cleaning the fan. Use a vacuum cleaner with a soft brush attachment to remove dust from the fan blades. Refer to the manual for specific instructions on how to access the fans.
3. Inspect and clean the heating elements
Although electric fireplaces have fewer issues with their heating elements, it is still important to inspect and clean them regularly.
- Visual Inspection: Look for signs of wear or damage on the heating elements. If you see anything unusual, contact a professional.
- Cleaning: Use a soft brush to gently remove dust and dirt from the heating elements. Make sure the fireplace is turned off and cooled down before doing this.
4. Check the Electronic Components
Electric fireplaces contain various electronic components, such as thermostats, switches, and lighting, which need to be checked regularly to ensure they function correctly.
- Visual Inspection: Check the wiring and connections for loose or damaged parts.
- Testing Components: Regularly test the thermostat and other control functions to ensure they are working properly.
5. Maintain the Glass Front
The glass front of an electric fireplace can develop stains and streaks from dust and touch.
- Cleaning the Glass: Use a glass cleaner suitable for fireplace glass. Spray the cleaner on a soft cloth and gently wipe the glass clean. Avoid abrasive cleaners as they can cause scratches.
6. Check the Decorative Elements
Many electric fireplaces feature decorative elements like artificial logs or crystals. These elements add to the realistic appearance of the fireplace and should be kept in good condition.
- Cleaning Decorative Elements: Carefully remove the decorative elements and dust them with a soft cloth. Replace them according to the manufacturer's instructions.
Conclusion
Maintaining an electric fireplace is relatively simple but crucial for the longevity and performance of the unit. By regularly removing dust and dirt, keeping the fans and heating elements clean, and performing periodic inspections, you can enjoy a warm and cozy fireplace for years. Follow these tips to ensure your electric fireplace remains in top condition.